Support

Help with the TVK app for Android TV.

Installing

Android will not open the file

The TV only installs files from apps you allow. Use Downloader from the Play Store, enter https://tvknob.com/android/get, and when Android asks, allow Downloader to install unknown apps. Install only the file from tvknob.com, and check the SHA-256 on the Android TV page if you want to be sure.

An update will not install over the old one

Android keeps an update only when it is signed with the same key as the app already on the TV. If the signatures differ, uninstall TVK and install the new file. Your phosphor style and linked account are on the TV and are removed with the app; link again afterwards.

Watching

A channel shows static or "NO SIGNAL"

The channel is off air right now. Check the guide (Menu): channels on air are marked ON AIR. The TV retunes by itself when a channel comes back.

A YouTube picture does not start

The clip plays inside the set. If YouTube has no picture for that address, pick another channel. The YouTube app does not open.

Your account

Linking a TV

Press Menu, choose Link your tvknob.com account, then enter the code at tvknob.com/link. Codes last 10 minutes; the TV shows a new one when a code runs out.

Unlinking a TV

On the TV, press Menu and choose Signed in as …. Or sign in to Network Studio › Account and sign out the session named TVK Android TV. Either way the TV stays on the public channels.

Contact